Keeping It Simple At Target Optical

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Although my wife may roll her eyes when I point out lean principles in everyday life, it must be starting to sink in because while traveling last month, she noticed this sign and figured I’d like a picture of it. And as is typically the case, she was right!

I love the simplicity in this visual tool at Target Optical. You don’t need to wait in line to talk with someone just to find out if they have an appointment available for you today. You just look on the sign for a green dot and decide if that time slot works for you.

I love seeing a tool like this. It makes me reflect on the complexity of tools we have developed and how we might be able to get to a simpler state, and still obtain an outcome satisfactory to the customer.

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