Mornings at my house aren’t chaotic, per se, but they are quite busy. Our two little school age kids still need a lot of help getting dressed, fed, and ready. Waffles are their preferred choice of breakfast food. Everyday. With butter, syrup, and whipped cream of course. And we all like our sleep, so we get up with only the minimum amount of time necessary to get everything done before we head out the door to school and work.
So it is not unheard of for a mistake to be made, between preparing breakfasts, packing lunches, making sure outfits match, getting on the snow pants, making sure the right earrings are in, making sure the library books are packed (oh, and we didn’t read it in the past week? By all means, let’s read it right now)…. you get the idea.
One of my duties is to make sure both kids have water bottles filled and packed. Not a difficult task. But for some reason, sometimes it is hard to remember to get it done, catching it at the last minute before we get in the car. 99 times out of 100, they have their water bottle. But I missed one morning, completely forgot. Before you scold me too much, of course they have drinking fountains and cups available at school… they survived. But I still felt bad.
So I began wondering… how can I prevent this from ever happening again? What system can I create, what checks can I put in place? A dry erase task list on the door to the garage? A reminder that pops up on my phone? Ask my wife to do a double-check? Five sets of water bottles, with a circle labeled M-T-W-R-F under them so it is clear if today’s bottles have been utilized? Ask the kids to learn to take responsibility themselves? (You’re right… silly thought…)
Nothing I was brainstorming appeared to be simple and also immune to human fallacy. With all my ideas, there was still a chance I would forget, walk by the reminder without noticing because my brain was focused on the big meeting I had that day, still a chance a defect would get through. And I don’t think my budget request would be approved for RFID chips in backpacks and water level sensors in water bottles and a connection to the car that wouldn’t let it start unless full water bottles were detected to be in the vehicle… (I tested that hypothesis… it was correct… budget request denied)
Then I began thinking about an important question…. did it matter? If a mistake was made and I missed the water bottles every once in a great while, should I care? The kids weren’t unhappy… the teachers didn’t send any nasty grams home… I didn’t get yelled at… much… it might only happen two or three time a school year. Really, the only thing driving me to attempt to improve here was my standard desire to eliminate defects and strive for perfection in anything and everything. So I chose to let it go. This time.
Why do lean transformations fail? Why are they abandoned, sometimes after several years, even with wins and excitement early on? Of course there are many, many factors, endlessly debated in books and blogs and conferences and online forums, and every situation is different. But I think a key one is in the title of this post. Are you as a company, as an organization, committed to striving for perfection? Whatever your version of perfection is?
As your organization becomes more competent in identifying waste, identifying problems in your processes, the amount of opportunities you could work on begins to outweigh your capacity for actually working on them. And as the water is lowered, and more systemic, complex, and multi-functional problems and opportunities are surfaced, developing simple solutions that are easily implemented gets harder. People begin to ask – do we really need to spend time on that? I’m busy – can it wait? That seems hard… I’m not sure we will see the immediate benefits of this effort for a while – I’d rather focus on bringing in the quarterly numbers.
Selecting the right things to work on and improve is not always easy for large organizations, and lies somewhere between having an onerous improvement idea/initiative prioritization process that stifles the very spirit of making problems visible in the first place, and simply choosing to work on whatever problem we see today and never solving things through to root cause. What are the one or two most important things you must accomplish to achieve your business plans? Improve those processes that will help you deliver them. Kaizen those obstacles that sit in your path.
If you have developed a clear understanding of what perfection is for your organization, and if you are committed to achieving it, then those questions should become easy to answer. Does improving this process help you along the path towards your goal? Or said another way, are the problems you see preventing you from achieving those goals? If so – the answer is yes, you should spend the time and energy to improve. If you don’t have that vision of perfection, or if you aren’t committed to it, then the questions and debate will continue to swirl. Less-committed team members will see lack of clarity and commitment and begin to drift back to their old methods and ways of doing work. Highly-committed team members will continue to want to improve what they believe makes sense, but will become frustrated when other team members, leaders, and functions are not coming along with them.
Vision – Commitment – Alignment – Discipline. These are keys to continued progress towards your goals of perfection.
If you’re wondering, yes, it did happen again, several months later. And the kids survived, and nothing bad happened, and heck, the boy seems to prefer having no water bottle… but for a moment I still wondered what I could have put in place three months ago to have prevented the miss. The moment passed, and then I made another waffle.